ROLE Focuses on daily cafe Front of the House operations during shift. Train crew team members (Familiar with every station, all equipment, all staff on shift). Ensures Back of the House operations to properly overstock for shift and minimum PAR preparation for next shift. To perform other tasks as directed by General Manager. Recommend crew member raises, promotions and terminations. ESSENTIAL FUNCTIONS Interacts with crew members and customers using Tropitude (To Inspire Better in an energetic and positive atmosphere). Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe. Knowledgeable and proficient in each position within the cafe. Successfully completed the Café Basics Training Program and Certified Trainer Program. Ensures each station is operating to Tropical Smoothie Cafe’s standards. Trains and coaches crew members during each shift to ensure brand standards are upheld. Uses tools to accomplish goals, manage labor and control inventory. Performs any additional tasks necessary to run the cafe. REQUIREMENTS (Preferred) Experienced food service Crew Member. Legally able to work within the State and Federal guidelines. Manager Serv Safe Certified or willing to take Manager Serv Safe Test within 30 days of accepting position. PHYSICAL REQUIREMENTS Continuous standing and walking throughout the duration of each shift. Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash. Constant face‑to‑face interactions with crew members and customers. Safely navigate in a fast‑paced cafe environment. Ability to multi‑task and remain positive in sometimes stressful working conditions. WORKING CONDITIONS Most shifts are set between six to eight hours, with variations, including Saturday and Sunday. Crew leaders can expect early mornings, late evenings, holiday hours and additional opening/closing responsibilities. Lead crew members by demonstrating Tropical Smoothie Cafe’s core values in all interactions. Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift. Fun, fast‑paced, upbeat environment with no fryers. #J-18808-Ljbffr
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