Job Description

Senior NetSuite Administrator

Backroads is a premium active travel company headquartered in Berkeley, CA, with operations across North America and Europe. We are seeking a Senior NetSuite Administrator with deep implementation experience to join our team during a critical phase of our NetSuite go-live. This is a hands-on, high-impact role working directly with our internal team and third-party implementation consultants to drive the project across the finish line and ensure long-term platform health.

The right candidate has been through a full NetSuite implementation before, knows where the landmines are, and can operate independently to configure, troubleshoot, and problem-solve without needing a lot of hand-holding.

Implementation Support (Primary Focus)

• Serve as a hands-on implementation contributor, working alongside our third-party consultants and internal IT team to advance the go-live roadmap
• Troubleshoot configuration issues, data gaps, and integration failures as they arise across workstreams (AP automation, multi-entity/multi-book setup, journal entry integrations, and more)
• Participate in UAT cycles, validate configuration against business requirements, and drive issues to resolution
• Support data migration activities including data mapping, validation, cleansing, and cutover planning
• Help identify risks, flag scope concerns, and communicate clearly with both technical and non-technical stakeholders

Administration & Configuration

• Own day-to-day NetSuite administration: roles and permissions, saved searches, workflows (SuiteFlow), custom forms, fields, and records
• Configure and maintain AP and AR workflows, approval routing, and vendor management processes
• Support multi-subsidiary and multi-book accounting architecture, including intercompany eliminations and consolidation
• Manage the relationship with our third-party support vendor, coordinating and reviewing their work

Ongoing Platform Health

• Provide user support, triage issues, and maintain system stability through and after go-live
• Document configurations, workflows, and procedures to support knowledge transfer
• Proactively identify opportunities to improve processes, reduce manual workarounds, and optimize system performance

What You'll Need To Be Successful

• NetSuite implementation experience: you have been through at least one full implementation from configuration through go-live, not just post-go-live administration
• 7+ years of NetSuite administration experience with strong functional depth across Financials (GL, AP, AR), workflows, and reporting
• Strong configuration and problem-solving skills: you are comfortable owning complex issues end-to-end and working through ambiguity
• Data migration experience: mapping, validation, transformation, and cutover planning
• Ability to work effectively with third-party consultants and vendors, holding them accountable to quality and timelines
• Strong communication skills and the ability to translate technical issues into business-friendly language for finance and operations stakeholders
• Comfort operating in a fast-moving project environment where priorities shift and you need to self-direct
• SuiteScript experience: you do not need to build from scratch, but can read, troubleshoot, and make minor modifications to existing scripts
• Experience with multi-entity or multi-subsidiary NetSuite environments
• Familiarity with AP automation, SFTP-based integrations, or third-party payment platforms
• Experience in travel, hospitality, or other service-industry environments
• Prior experience supporting a NetSuite environment alongside an Oracle or other ERP platform

Work Environment

• This is a full-time, contract or seasonal position, anticipated to end in December of 2026
• On-site, Berkeley, CA (4 days in office, 1 day work from home)

About the Department

The Technology Team is a team consisting of dedicated professionals deeply committed to enhancing the digital tools for Backroads guests and employees alike. They bring a passion for continuous improvement and a collaborative spirit.

The department is comprised of several teams, which include the below:

• Product: The team creates innovative solutions that delight users and drive business growth by turning insights into impactful products.
• Data: The Data team ensures accuracy, consistency, and reliability across Backroads' digital ecosystem. They manage integrations between applications, safeguard data integrity, and build scalable pipelines that enable efficient operations and data-driven decision-making.
• Project Management (PMO): The PMO drives strategic alignment and execution excellence, empowering teams to deliver projects on time, within scope, and with maximum impact.
• Business Intelligence: The team transforms data into actionable insights and ensures a robust, scalable foundation for smarter, data-driven decisions across the organization.
• Infrastructure: The team ensures Backroads' digital foundation is reliable, secure, and scalable. They manage the systems, networks, and cloud services that power our applications, enabling seamless operations for employees and exceptional digital experiences for our guests

About Backroads

At Backroads we're passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads

At Backroads, we value every single member of our staff, and we're proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees' friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

Backroads is an Equal Opportunity Employer

Salary Ranges:

$140,000.00 - $180,000.00

At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.

New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees.

Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.

Job Tags

Full time, Contract work, Seasonal work, Work at office, Remote work, Work from home, Flexible hours, Shift work, 1 day per week

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