Job Description
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About the role: Backroads is a premium active travel company headquartered in Berkeley, CA, with operations across North America and Europe. We are seeking a Senior NetSuite Administrator with deep implementation experience to join our team during a critical phase of our NetSuite go-live. This is a hands-on, high-impact role working directly with our internal team and third-party implementation consultants to drive the project across the finish line and ensure long-term platform health.
The right candidate has been through a full NetSuite implementation before, knows where the landmines are, and can operate independently to configure, troubleshoot, and problem-solve without needing a lot of hand-holding.
What you'll be doing: Implementation Support (Primary Focus)
- Serve as a hands-on implementation contributor, working alongside our third-party consultants and internal IT team to advance the go-live roadmap
- Troubleshoot configuration issues, data gaps, and integration failures as they arise across workstreams (AP automation, multi-entity/multi-book setup, journal entry integrations, and more)
- Participate in UAT cycles, validate configuration against business requirements, and drive issues to resolution
- Support data migration activities including data mapping, validation, cleansing, and cutover planning
- Help identify risks, flag scope concerns, and communicate clearly with both technical and non-technical stakeholders
Administration & Configuration
- Own day-to-day NetSuite administration: roles and permissions, saved searches, workflows (SuiteFlow), custom forms, fields, and records
- Configure and maintain AP and AR workflows, approval routing, and vendor management processes
- Support multi-subsidiary and multi-book accounting architecture, including intercompany eliminations and consolidation
- Manage the relationship with our third-party support vendor, coordinating and reviewing their work
Ongoing Platform Health
- Provide user support, triage issues, and maintain system stability through and after go-live
- Document configurations, workflows, and procedures to support knowledge transfer
- Proactively identify opportunities to improve processes, reduce manual workarounds, and optimize system performance
What you'll need to be successful: - NetSuite implementation experience: you have been through at least one full implementation from configuration through go-live, not just post-go-live administration
- 7+ years of NetSuite administration experience with strong functional depth across Financials (GL, AP, AR), workflows, and reporting
- Strong configuration and problem-solving skills: you are comfortable owning complex issues end-to-end and working through ambiguity
- Data migration experience: mapping, validation, transformation, and cutover planning
- Ability to work effectively with third-party consultants and vendors, holding them accountable to quality and timelines
- Strong communication skills and the ability to translate technical issues into business-friendly language for finance and operations stakeholders
- Comfort operating in a fast-moving project environment where priorities shift and you need to self-direct
- SuiteScript experience: you do not need to build from scratch, but can read, troubleshoot, and make minor modifications to existing scripts
- Experience with multi-entity or multi-subsidiary NetSuite environments
- Familiarity with AP automation, SFTP-based integrations, or third-party payment platforms
- Experience in travel, hospitality, or other service-industry environments
- Prior experience supporting a NetSuite environment alongside an Oracle or other ERP platform
Work Environment: - This is a full-time, contract or seasonal position, anticipated to end in December of 2026
- On-site, Berkeley, CA (4 days in office, 1 day work from home)
About the Department: The Technology Team is a team consisting of dedicated professionals deeply committed to enhancing the digital tools for Backroads guests and employees alike. They bring a passion for continuous improvement and a collaborative spirit.
The department is comprised of several teams, which include the below:
- Product: The team creates innovative solutions that delight users and drive business growth by turning insights into impactful products.
- Data: The Data team ensures accuracy, consistency, and reliability across Backroads' digital ecosystem. They manage integrations between applications, safeguard data integrity, and build scalable pipelines that enable efficient operations and data-driven decision-making.
- Project Management (PMO): The PMO drives strategic alignment and execution excellence, empowering teams to deliver projects on time, within scope, and with maximum impact.
- Business Intelligence: The team transforms data into actionable insights and ensures a robust, scalable foundation for smarter, data-driven decisions across the organization.
- Infrastructure: The team ensures Backroads' digital foundation is reliable, secure, and scalable. They manage the systems, networks, and cloud services that power our applications, enabling seamless operations for employees and exceptional digital experiences for our guests
Job Tags
Full time, Contract work, Seasonal work, Work at office, Work from home, Shift work