Job Description

3/31/26
Job Title: ServiceNow HRSD Developer / Consultant


Location: Chicago, IL



Job Summary
We are seeking an experienced ServiceNow HRSD Developer to design, develop, implement, and support HR Service Delivery solutions on the ServiceNow platform. The ideal candidate will have strong expertise in HRSD modules, workflow automation, integrations, and ServiceNow best practices to enhance HR operations and employee experience.

Key Responsibilities

• Design and implement ServiceNow HRSD solutions including:
  • HR Case Management
  • Employee Service Center (ESC)
  • HR Knowledge Management
  • Lifecycle Events
  • Document Management
• Configure and customize HRSD applications, workflows, UI policies, client scripts, and business rules.
• Develop and maintain Flow Designer flows, catalog items, record producers, and approvals .
• Implement HR service portals and enhance user experience.
• Integrate ServiceNow HRSD with third-party systems (S4, SuccessFactors, SAP, AD, Payroll systems, etc.).
• Develop custom scripts using JavaScript, Glide API, and ServiceNow best practices.
• Manage data migration, transformation maps, and integrations via REST/SOAP APIs.
• Ensure data security and compliance with HR data privacy standards.
• Provide support, troubleshooting, and performance optimization.
• Participate in requirement gathering, solution design workshops, and documentation.
• Support upgrades, patches, and platform enhancements.

Required Skills & Qualifications

• 3-8 years of experience in ServiceNow development
• 2+ years of hands-on experience in ServiceNow HRSD module
• Strong knowledge of:
  • HR Case Management
  • Lifecycle Events
  • Employee Center / Service Portal
  • Flow Designer
  • IntegrationHub
• Experience with:
  • Business Rules, Client Scripts, Script Includes
  • UI Policies, ACLs, Data Policies
  • Catalog development
• Strong JavaScript and Glide API knowledge
• Experience in REST/SOAP integrations
• Knowledge of ITIL processes (preferred)
• Understanding of HR processes (Onboarding, Offboarding, Employee Relations, etc.)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow HRSD Implementation Specialist (Preferred)

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