ServiceNow Developer Job at Futran Tech Solutions Pvt. Ltd., Tampa, FL

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  • Futran Tech Solutions Pvt. Ltd.
  • Tampa, FL

Job Description

ServiceNow Sr Developer

Location: Tampa FL (Onsite Position)

We are seeking a Senior ServiceNow Developer with strong hands-on experience in ITSM and HR Service Delivery (HRSD). The role involves designing, developing, configuring, and supporting scalable ServiceNow solutions while working closely with Architects, BAs, and stakeholders to deliver high-quality implementations aligned with business needs.

Key Responsibilities

  • Design, develop, and customize ServiceNow solutions across ITSM and HRSD modules (Incident, Problem, Change, Service Catalog, HR Case Management, Lifecycle Events).
  • Implement and enhance HRSD Case Management, HR Services, HR Templates, Topics, Assignment Rules, and Knowledge.
  • Develop server-side and client-side scripts using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer.
  • Configure Service Catalog, Record Producers, Notifications, SLAs, Reports, and Dashboards.
  • Work on integrations using REST/SOAP APIs, Integration Hub, MID Server, LDAP, SSO, and email integrations.
  • Support CMDB, Discovery awareness, and data integrity for ITSM processes.
  • Participate in requirement analysis, solution design, development, testing, UAT support, deployment, and post-production support (L2/L3).
  • Handle upgrades, cloning activities, update set management, and platform best practices.
  • Mentor junior developers and contribute to coding standards and technical documentation.

Required Skills & Experience

  • Strong hands-on experience with ServiceNow ITSM & HRSD implementations.
  • Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub.
  • Experience with Service Portal / Employee Center customization.
  • Solid understanding of ITIL processes and HR service workflows.
  • Experience working in Agile/Scrum delivery models.
  • Ability to independently own modules and deliver end-to-end solutions.

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