Job Description

Job Overview The Loss Prevention Supervisor is responsible for overseeing daily loss prevention operations to ensure the safety and security of guests, team members, and property assets. This role provides leadership, guidance, and oversight to Loss Prevention Officers while ensuring compliance with all company policies, procedures, and applicable laws. Responsibilities Supervise, support, and direct Loss Prevention Officers and assigned teams during scheduled shifts. Ensure proper staffing levels, post coverage, and adherence to post orders and operational assignments. Maintain a visible presence throughout the property by conducting regular patrols of public areas, back‑of‑house spaces, and exterior grounds. Monitor officer performance to ensure professional conduct, proper appearance, and compliance with service and safety standards. Respond to calls for service, assess situations, coordinate appropriate responses, and communicate status updates to leadership. Maintain command and control of all safety, security, and emergency incidents and scenes. Address guest and team member concerns promptly, professionally, and with discretion, coordinating with hotel leadership as needed. Ensure appropriate response to incidents involving disturbances, medical emergencies, safety hazards, theft, or policy violations. Assist with investigations, incident documentation, witness statements, and evidence collection in accordance with company procedures. Complete detailed shift reports, incident reports, logs, and administrative documentation accurately and in a timely manner. Issue counseling, coaching, and progressive discipline documentation as appropriate and in accordance with policy. Maintain open communication with management regarding incidents, employee concerns, trends, and operational issues. Act as the senior point of contact in the absence of Loss Prevention management and assume delegated responsibilities as required. Collaborate with Engineering, Housekeeping, and Front Office teams to ensure property‑wide security alignment. Monitor access control, team member compliance, vendor and visitor access, and restricted‑area security. Ensure Lost and Found procedures are followed and properly documented. Assist with crowd control, special events, VIP movements, and high‑traffic periods. Actively communicate company updates, policy changes, occupancy levels, and special event information to the team. Provide ongoing training, coaching, and development opportunities to enhance officer performance and preparedness. Foster teamwork, accountability, professionalism, and a positive work environment. Follow all company and safety and security policies and procedures. Report any maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials. Ensure compliance with hotel policies, procedures, and standards with self and colleagues. Maintain uniform and personal appearance clean, polished, and professional. Maintain confidentiality of proprietary information, guest data, and security‑related information. Embodied the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good‑Natured Service and uphold our Brand Pillars. Perform other reasonable job‑related duties as assigned. Qualifications High school diploma or equivalent required. Prior experience in loss prevention, security, or law enforcement preferred, with supervisory experience strongly preferred. Strong leadership, decision‑making, and problem‑solving abilities. Luxury hotel or resort experience strongly preferred. Must be at least 21 years of age. CPR, First Aid, and AED certification required (or ability to obtain). Alcohol Awareness certification required (or ability to obtain). Any required state or local security licenses must be obtained and maintained. Must successfully complete company‑required security training and annual assessments. Excellent verbal and written English communication skills; additional languages a plus. Strong customer service skills with the ability to de‑escalate situations calmly and professionally. Ability to make sound decisions under pressure in fast‑paced environments. Strong observation, problem‑solving, and conflict‑resolution skills. Ability to work independently or as part of a team. High level of integrity, discretion, and confidentiality. Proficiency with basic computer systems, security software, reporting tools, and mobile devices. Ability to stand, walk, and patrol indoors and outdoors for extended periods. Ability to sit, kneel, bend, crouch, and climb stairs as required. Ability to lift, carry, push, or pull up to 50 pounds. Ability to respond quickly to emergencies and physically demanding situations. Ability to work in varying environmental conditions. Must work varying schedules, including holidays, to accommodate the business and demands of the hotel. Equal Employment Opportunity Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. #J-18808-Ljbffr

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