Job Description
We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up.
This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking. This role is based in Tampa, FL and has a hybrid work environment with 3 days in-office (Tues-Thurs) at our Restaurant Support Center (RSC).
Position Accountabilities Enterprise Menu Management - Own end-to-end menu lifecycle within Aloha POS
- Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.
- Develop detailed project plans including timelines, milestones, and dependencies
- Configure and deploy menu updates including pricing, promotions, and LTOs
- Manage dayparting, item hierarchy, modifiers, and combo logic
- Ensure accuracy, consistency, and alignment with business objectives
- Track KPIs and ensure projects are delivered on time and within scope
- Troubleshoot and resolve menu-related system issues across locations
Integrations & Cross-Platform Coordination - Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects
- Ensure menu consistency and data integrity across all digital and in-store channels
- Support integration troubleshooting and enhancements
- Translate business requirements into scalable system solutions
- Build strong relationships and drive alignment across stakeholders
Back of House Inventory & Labor Systems - Support and maintain alignment between POS menu items and BOH inventory systems
- Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms
- Partner with Operations and Finance to support food cost accuracy and inventory reporting
- Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)
- Support labor and inventory system integrations to ensure data integrity across platforms
- Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems
Additional Role Expectations - Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time
- Expected to assess current state, identify gaps, and implement scalable solutions
- Plays a critical role in improving system performance, speed, and overall operational effectiveness
Employment Standards Education Experience - 5+ years of experience in QSR or restaurant technology environments
- Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu
- Proven experience managing enterprise menu deployments across multiple locations
- Prior team leadership or management experience
- Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.
- Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar
- Familiarity with BOH inventory systems and item-level inventory mapping
- Working knowledge of labor management systems and POS-to-labor integrations
Essential Physical Requirements - The individual must live in the Tampa area and is required to be in the Restaurant Support Center 3 days per week, at a minimum.
- Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.
- Capability to write reports, business correspondence, and procedure manuals.
- Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.
- Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.
- Capacity to solve problems involving several concrete variables in standardized situations.
- Regularly stand for extended periods, talk, and hear.
- Occasionally lift and/or move up to 50 pounds.
- Frequently use hands to finger, handle, or feel.
Competencies - Drive For Results
- Process Management
- Creativity
- Customer Focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-AV1
REQ# 8500
LOC# 62002-Franchise Technology
Job Tags
Live in, Work at office, 3 days per week