Job Description

Remote Bilingual Processor/Trainer — Mandarin and English

A mortgage brokerage is hiring a Remote Bilingual Processor/Trainer — Mandarin and English for a newly created leadership role. This position is designed for an experienced Non-QM processor who can manage a full pipeline, train other processors, support Mandarin-speaking clients and partners, and represent the company in lender and industry-facing conversations.

The right candidate will have deep Non-QM processing experience, strong Mandarin and English communication skills, and the ability to build structure, workflows, SOPs, and training resources as the company grows. This is not a standard processing role. This person will have real influence over processing operations, training, lender relationships, and the company's ability to serve Mandarin-speaking borrower markets.

Responsibilities

• Process a full pipeline of Non-QM loans with accuracy, speed, and attention to detail.
• Work on Non-QM products such as VOE, P&L, DSCR, bank statement, asset depletion, foreign national, and similar loan types.
• Serve as a backup processor for the team when needed to keep files moving.
• Onboard and train new internal processors from the ground up.
• Develop training programs for third-party partners and broker shops on Non-QM guidelines and processing best practices.
• Build scalable workflows, SOPs, checklists, and processes to improve team output.
• Act as a Non-QM subject matter expert in client-facing and lender-facing conversations.
• Travel to seminars, expos, conferences, and lender meetings as needed.
• Meet with lenders and wholesale partners to evaluate and help acquire new Non-QM loan products.
• Support Chinese-speaking clients, partners, and lender relationships through Mandarin fluency.
• Help expand the company's ability to serve Mandarin-speaking borrowers and partners.
• Maintain organization and follow-through while working independently in a remote environment.
• Work full-time PST hours.

Qualifications

• 5+ years of mortgage processing experience required.
• Heavy Non-QM processing experience required.
• Mandarin and English fluency required, spoken and written.
• Ability to work full-time PST hours required.
• Strong working knowledge of Non-QM guidelines across multiple product types.
• Experience processing DSCR, bank statement, VOE, P&L, asset depletion, foreign national, and similar Non-QM loans preferred.
• Proven experience training processors or managing processing workflows.
• Ability to build SOPs, workflows, checklists, and training materials.
• Comfortable representing the company externally at seminars, expos, conferences, and lender meetings.
• Comfortable meeting with lenders and wholesale partners.
• Experience with LOS platforms such as Encompass, BytePro, or similar.
• Proficiency with standard office tools and Google tools.
• Highly organized, self-directed, detail-oriented, and comfortable working fully remote.
• Strong communication skills and ability to work with internal teams, external partners, and Mandarin-speaking clients.

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