Job Description
Job Description
Job Description
Description:
Basic Functions:
Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
Payroll:
Full-time position – normal hours are Monday - Friday 8:00 AM to 4:30 PM. Occasionally, additional hours are needed, at the discretion of the site manager and regional manager.
Position is compensated on an hourly basis.
Job Responsibilities:
- Leasing
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Maintains guest cards according to established procedures.
- Manage an email account directed towards leasing and follow up.
- Inspect available "market ready" to show units, communicate related service needs to Property Manager.
- Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
- Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Responsible for lease renewals.
- Monitor advertising effectiveness.
- Administrative
- Accept rental payments and give immediately to Community Manager.
- Type lease and complete appropriate paperwork and input information accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
- Maintain current resident files.
- Maintain and record daily inspections for the community.
- Distribute all company or community-issued notices.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
- Resident Retention
- Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
- Neighborhood Marketing
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc..
Requirements:
Essential Job Functions:
- Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years' experience in previous relevant customer service.
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Successfully pass drug & background test.
- Must have a vehicle and driver’s license.
Job Tags
Hourly pay, Full time, Work at office, Immediate start, Monday to Friday, Flexible hours, Afternoon shift