Job Description
Desktop Support Engineer
Pay Range: $20hr - $25hr
Responsibilities:
- Troubleshoot and resolve issues for end users, executives, and VIPs related to hardware, software, endpoint performance, and application compatibility.
- Diagnose issues related to installation, configuration, performance, functionality, and service compatibility.
- Use endpoint management and support tools to identify root causes and provide solutions or workarounds.
- Ensure the reliability, security, and performance of Windows and Mac endpoints and applications.
- Install, configure, and troubleshoot desktop operating systems, including Windows, macOS, and Linux.
- Support desktop hardware components such as CPUs, RAM, hard drives, monitors, keyboards, mice, and other peripherals.
- Install, configure, and troubleshoot software applications, including productivity suites, antivirus programs, and specialized organizational software.
- Provide remote desktop support using tools such as RDP, TeamViewer, or similar solutions.
- Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Manage and track IT assets, including inventory and consumables, while supporting demand planning activities.
- Work closely with other IT team members, including network administrators, system administrators, and help desk staff, to resolve complex issues and improve support processes.
- Stay updated on evolving hardware, software, and security trends to maintain effective desktop support operations.
Requirement/Must Have:
- Strong experience supporting end users, executives, and VIPs in a desktop support environment.
- Hands-on experience with Windows and Mac endpoint support.
- Experience with JAMF, Intune (Microsoft Endpoint Manager), SCCM, NinjaOne, Active Directory, and Azure Active Directory.
- Experience with ticketing and help desk platforms such as ServiceNow and Jira Service Management.
- Strong troubleshooting skills across hardware, software, endpoint management, and connectivity issues.
- Ability to provide remote support using remote desktop tools.
Skills:
- Strong understanding of Windows, macOS, and Linux operating systems and configurations.
- Solid knowledge of desktop hardware components and peripherals.
- Experience with Microsoft Office 365, SharePoint, antivirus tools, and enterprise software support.
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Excellent customer service, communication, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to adapt to new technologies and continuously learn.
- Strong collaboration skills in cross-functional IT environments.
Experience:
- Minimum 5 to 7+ years of experience as a Desktop Support Engineer or Desktop Support Technician.
Job Tags
Work at office, Remote work