Desktop Support Analyst Job at Yochana, Fort Lauderdale, FL

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  • Yochana
  • Fort Lauderdale, FL

Job Description

IT Support Analyst, focusing on providing technical assistance and resolving issues for users Key aspects include:


• Core Responsibilities:


o Incident management and resolution within SLAs.


o Technical support for CSG desktops, applications, and hardware.


o Hardware and software configuration and deployment.


o User communication and documentation.


o Ticketing system management.


• Essential Skills:


o Strong communication and customer service skills.


o Problem-solving and analytical abilities.


o Knowledge of operating systems, Active Directory, and networking.


o Proficiency in Microsoft Office 365 and Google Workspace.


o Experience with Service Desk incident management tools.


o Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM.


• Qualifications:


o 2-4 years of help desk or technical experience.


o 2+ years of desk-side support experience.


o Relevant degree or equivalent experience.


o Ability to handle physical demands, including lifting up to 50 lbs.


o 100% onsite.

Job Tags

Work at office

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