Lake Forest - Corporate Office 300 N Field Drive Lake Forest, IL 60045, USA Description At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for our newest group of Contact (Call) Center Representatives ! No late evenings, Saturdays, Sundays or major holidays required. The Contact Center is the hub of a lot of activity, so you'll get exposure to operations across the company. There is a well-established career path, or you can use the Rep position as a stepping stone to opportunities in other departments! We’re looking for individuals who are passionate and energetic about providing amazing customer service . Be a first point of contact for our members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast-paced position - no day is ever the same! You will be onboarded through a structured training program and will have opportunities for rewards, recognition and advancement. Schedule/Location: Ability to work Monday - Friday: 8AM - 6:15PM NO late evenings, Saturdays, Sundays or major holidays! Location: For onboarding and training, you’ll start onsite at our corporate office in Lake Forest. As long as performance expectations are being met, you’ll have the opportunity at a later time to consider a fully remote, fully onsite, or hybrid schedule (including onsite days at our corporate office in Lake Forest). Onsite schedules will be based at our corporate office in Lake Forest, IL. Local Northern IL/Southeastern WI candidates only! Main Responsibilities: Assist members over the phone regarding questions they have about Credit Union products and services Provide prompt, positive and informative service to our members Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes Communicate with other CCU departments to solve member inquiries and issues quickly and effectively Qualifications: HS diploma or equivalent 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred High proficiency and comfort level with computer systems/software applications #J-18808-Ljbffr
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