Job Description

Job Description

Job Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Trainer plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Trainer, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Claims Trainers enjoy robust benefits:

• Hybrid work schedule!
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Claims Trainer:

• Exemplify professional and ethical behavior.
• Partner with Quality Assurance and claims personnel to identify training needs and recommend solutions for greater efficiency and improved claim handling.
• Create, develop, and deliver effective training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, Workflows, coaching, mentoring and other educational materials.
• Assist in maintaining and updating training materials to accurately reflect current/relevant practices and regulations.
• Conduct in-person and virtual training on claims processes, systems, guidelines, regulatory requirements, and other topics.
• Provide feedback on curriculum and learner engagement/comprehension to promote consistency of claim handling.
• Maintain up to date knowledge and compliance with Company procedures, claim related statutes, insurance regulations, and other legal requirements.
• Deliver high level customer service for our internal and external partners.
• Overnight travel and/or extended work hours beyond regular business hours may be required, including weekends, holidays, during a catastrophe response and/or as needed.
• Other duties may be assigned.

What we are looking for as a Claims Trainer:

• Bachelor's degree
• 7+ years of experience in property and casualty claims
• Claims Trainer experience is preferred
• Field claim handling experience is preferred
• If residing in a state where an adjuster license is required, must maintain Designated Home State license in good standing at all times.
• Must maintain adjuster license in all non-resident states where Frontline operates and an adjuster license is required.
• Must obtain required adjuster license in new states commensurate with company expansion
• Excellent oral and written communication skills
• Strong presentation skills in one-on-one and group settings
• Analytical skills and attention to detail
• Skilled in Xactimate, XactAnalysis, and XactContents; knowledge in the use of Guidewire is beneficial
• Knowledge and understanding of Company procedures, claim processes, claim related statutes, insurance regulations, and other legal requirements
• Strong comprehension of policy contracts and proper application of policy coverages
• Self-motivated and adaptable

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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